{"id":82,"date":"2023-05-10T11:44:38","date_gmt":"2023-05-10T09:44:38","guid":{"rendered":"http:\/\/jaelia.com\/?page_id=82"},"modified":"2024-09-21T13:50:26","modified_gmt":"2024-09-21T11:50:26","slug":"faq","status":"publish","type":"page","link":"https:\/\/jaelia.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

FAQ – Frequently Asked Questions<\/h2><\/div>\n\n
WHAT IS AN ORIGINAL ARTWORK ?<\/h5><\/div>

Une \u0153uvre originale est une cr\u00e9ation unique r\u00e9alis\u00e9e \u00e0 la main par l’artiste.
It comes with a certificate of authenticity.<\/p><\/div><\/div>\n\n

WHAT IS A LIMITED EDITION ?<\/h5><\/div>

A limited edition is a series of identical reproductions of an original work in a predetermined limited number. Once all the copies have been sold, no more prints with all the characteristics of this limited series (format, medium, subject...) can be made. A limited edition print is therefore a guarantee of rarity, and all the more precious for it.
Limited edition prints come with a certificate of authenticity.<\/p><\/div><\/div>\n\n

QU’EST-CE QU’UN CERTIFICAT D\u2019AUTHENTICIT\u00c9 ?<\/h5><\/div>

Original works and limited edition prints come with a certificate of authenticity. This document attests to the work's authorship, guaranteeing that it was indeed created by a particular artist.
The certificate is issued at the time of sale of the work or print, and must be carefully preserved as it will be useful in the event of resale. The certificate of authenticity cannot be reissued in the event of loss.
Pour les tirages en \u00e9dition limit\u00e9e le certificat d’authenticit\u00e9 indique le num\u00e9ro de l\u2019\u00e9dition, c\u2019est-\u00e0-dire \u00e0 quel moment l\u2019impression a \u00e9t\u00e9 faite par rapport aux autres tirages (exemple : 12\/20, il s\u2019agit du 12\u00e8me tirage dans une \u00e9dition limit\u00e9e \u00e0 20 exemplaires).<\/p><\/div><\/div>\n\n

WHAT IS THE DIFFERENCE BETWEEN CANVAS AND PAPER ?<\/h5><\/div>

\u25cf <\/mark>Canvas is a support made of fabric fibers coated with a primer before being painted.
Toutes les toiles vendues sur ce site sont en lin. Plus solide, moins sensible \u00e0 l’humidit\u00e9 et aux variations de temp\u00e9rature que d’autres fibres, elle est gage de qualit\u00e9 et de long\u00e9vit\u00e9.
The canvas is mounted on a wooden stretcher so that it can be hung on a wall.
\u25cf <\/mark>Works painted on paper are produced on Fine Arts quality acid-free paper, guaranteeing optimal conservation.
\u25cf Les impressions r\u00e9alis\u00e9es sur papier sont faites sur du papier Beaux-Arts de haute qualit\u00e9, sp\u00e9cialement con\u00e7u pour l’impression, avec un grammage fort, garanti sans acide pour une conservation optimale. <\/p><\/div><\/div>\n\n

ARE STOCK-OUTS TEMPORARY ?<\/h5><\/div>

No, once the original artwork or all copies of a limited series are sold, it is no longer possible to buy them.
Nevertheless, reproductions may be available for sold in a new format or medium at a later date.<\/p><\/div><\/div>\n\n

HOW TO ENHANCE AND MAINTAIN A CANVAS?<\/h5><\/div>

Canvas on stretcher can be framed or displayed as is on the wall using a suitable mounting system (not supplied).
To maintain it, dust gently from time to time with a soft, dry cloth. Never use water or cleaning products, as they may deform the canvas and damage the paint.<\/p><\/div><\/div>\n\n

HOW TO ENHANCE AND MAINTAIN A WORK ON PAPER OR A PRINT?<\/h5><\/div>

Framing works on paper and prints under glass is highly recommended.
This will make them stand out and protect them from dust and stains.
For this, use a mat board (a piece of dense cardboard with a window cut-out which surrounds the artwork like a border and detaches it from the glass) and an aluminum or wooden frame.
The prints sold on this site comply with the international ISO 216 standard (A5, A4, A3, A2...).
Gardez votre impression \u00e9loign\u00e9e de l’humidit\u00e9 et de la lumi\u00e8re directe du soleil.<\/p><\/div><\/div>\n\n

CAN WE ORDER A CUSTOM PRINT ?<\/h5><\/div>

Prints are only available in the formats specified on the product pages.<\/p><\/div><\/div>\n\n

IS IT POSSIBLE TO ORDER A CUSTOM-MADE ORIGINAL ARTWORK ?<\/h5><\/div>

Il n’est pas possible de commander d\u2019\u0153uvres cr\u00e9\u00e9es sur mesure pour le moment.<\/p><\/div><\/div>\n\n

CAN I GET INTERNATIONAL DELIVERY ?<\/h5><\/div>

Deliveries are currently available for the European Union: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.<\/p><\/div><\/div>\n\n

WHAT METHODS OF PAYMENT ARE ACCEPTED?<\/h5><\/div>

You can pay by credit card: CB, VISA, MasterCard, American Express.
You can also make a bank transfer by payment link.

Qu’est-ce qu’un virement par lien de paiement ? :
C’est une solution de virement simple, rapide et s\u00e9curis\u00e9e.
Sur demande vous recevrez un lien de paiement unique qui contient l’ensemble des informations n\u00e9cessaires \u00e0 la transaction. Chaque transaction est v\u00e9rifi\u00e9e et valid\u00e9e directement par votre banque, vous n’avez pas \u00e0 saisir d’IBAN.
Il n’y a aucun \u00e9change de coordonn\u00e9es bancaires, cela offre un niveau de s\u00e9curit\u00e9 optimal.

Payment link transfers are only possible for the following countries:
Allemagne, Autriche, Danemark, Espagne, Estonie, Finlande, France, Irlande, Italie, Lituanie, Pays-Bas, Pologne, Portugal et Su\u00e8de et sous r\u00e9serve que la banque de l’acheteur soit partenaire du r\u00e9seau bancaire utilis\u00e9.
For security reasons, bank transfers outside this system cannot be accepted.<\/p><\/div><\/div>\n\n

IS IT POSSIBLE TO MAKE A RETURN?<\/h5><\/div>

Yes, non-business customers can return their purchase.

To make a return, the customer must notify his wish within 14 days of delivery:
\u25aa using the contact form on the website<\/a> in a clear, unambiguous message:
return request \/ customer's first name, last name and address \/ invoice number \/ item name<\/em>
The customer will then receive a detailed procedure for making the return.
OR<\/em>
\u25aa en compl\u00e9tant et renvoyant le formulaire pr\u00e9sent dans le colis par courrier postal \u00e0\u00a0l’adresse mentionn\u00e9e.

The item must be returned in its original packaging with its certificate of authenticity within 14 days of the request.
Any damage, theft or loss, suffered by the item will invalidate the refund, so we strongly advise you to take a shipping insurance for the return of the item.
Return shipping costs will not be refunded, nor taxes or customs duties for the initial delivery and return.
The refund of the article and the corresponding initial delivery costs will be made upon receipt of the returned goods in perfect condition and by the same means of payment as that used for the order.<\/p><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

FAQ – Frequently Asked Questions<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"iawp_total_views":3,"footnotes":"[]"},"class_list":["post-82","page","type-page","status-publish","hentry"],"aioseo_notices":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"variation_swatches_image_size":false,"variation_swatches_tooltip_size":false,"dgwt-wcas-product-suggestion":false},"uagb_author_info":{"display_name":"Jaelia","author_link":"https:\/\/jaelia.com\/en\/news\/author\/contact-jaeliagmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"FAQ – Frequently Asked Questions","_links":{"self":[{"href":"https:\/\/jaelia.com\/en\/wp-json\/wp\/v2\/pages\/82","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jaelia.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jaelia.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jaelia.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jaelia.com\/en\/wp-json\/wp\/v2\/comments?post=82"}],"version-history":[{"count":0,"href":"https:\/\/jaelia.com\/en\/wp-json\/wp\/v2\/pages\/82\/revisions"}],"wp:attachment":[{"href":"https:\/\/jaelia.com\/en\/wp-json\/wp\/v2\/media?parent=82"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}